Privacy Policy

Welcome to ARZAG. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what types of information we collect, how we use it, your rights, and how you can contact us about your data.

1. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly: name, email address, phone number, postal address, billing or payment information, etc., when you register, make a purchase, sign up for our newsletter, or contact us.
Technical and usage data: your IP address, browser type and version, time zone, operating system, device information, pages you visit, how you use the site, referring URLs, etc.
Cookies and similar technologies: to recognize your browser or device, remember preferences, track usage, analytics, etc.

2. How We Use Your Information

We use your information for purposes including but not limited to:

Providing, operating, and maintaining our website and services.
Processing transactions, orders, payments, and customer service.
Communicating with you: sending confirmations, updates, marketing materials (if you consent), responding to inquiries.
Improving our website, products, services, and user experience.
Analytics and site usage tracking.
Security, fraud prevention, and complying with legal obligations.

3. Legal Basis for Processing

Where applicable (e.g. in jurisdictions like the EU or others with similar law), our processing of your personal data is based on:

Your consent (for example, for marketing emails).
Necessity to perform a contract (for example, to process your order).
Legitimate interests (for example, website improvement, fraud prevention), unless overridden by your rights.
Legal obligation (to comply with laws/regulations).

4. Sharing Your Information

We may share your information in the following ways:

With service providers who perform services for us (payment processors, shipping providers, analytics, hosting, etc.).
Where required by law, legal process, or to respond to lawful requests or protect our rights.
With your consent.
In connection with business transfers (sale, merger, reorganization).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the site.
Some are essential cookies (required for site functionality), others are non-essential (analytics, marketing, preferences).
You may be able to disable or refuse non-essential cookies via browser settings or a cookie banner preference.

6. Your Rights

Depending on your jurisdiction, you have certain rights concerning your personal data:

The right to access your data.
The right to correct or update your data.
The right to delete your data (right to be forgotten).
The right to restrict or object to certain processing.
The right to data portability.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

7. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, loss or alteration. However, no method of transmission over the internet or method of storage is 100% secure.

8. Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Transfers

If we transfer your information to locations outside your country, we will ensure appropriate safeguards are in place (e.g. contracts, standard data protection clauses).

10. Children’s Privacy

Our website is not directed to children under the age of [13 / 16 / appropriate age]. We do not knowingly collect personal information from children below that age. If you believe we have done so, please contact us—and we will take steps to remove the information.

11. Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top reflects when the most recent changes went into effect. We will post any changes on this page and, if significant, provide additional notice.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, you can contact us at:

Email: info@arzagcraft.com
Address: Kuwait